Frequently Asked Questions

1. How much does it cost to move? 2. Is the estimate free? 3. When can you move me? 4. When will I get my furniture? 5. Do you have a weight restriction? 6. Do you pack and / or supply material & boxes? 7. Will my move be insured? 8. Who are you associated with? 9. How are vehicles shipped? 10. Do you have storage facilities?

"...what exemplary employees both of these gentlemen are, and what an asset they are to your business. They were prompt, arriving exactly at the time stated, were pleasant, polite, extremely professional, and they completed their task without delay." Diana Klodt

1. How much does it cost to move?


Depending on whether the move is local or long distance, the rates will either be by the hour or on a hundred-weight basis.


2. Is the estimate free?


Move estimates are free and the customer is under no obligation. You can also use our online estimator for rates and to book your local or long distance moves.


3. When can you move me?


As a service provider, we will move the customer on the dates agreed to between the customer and the moving company. It is wise to plan ahead for a major event in your life.


4. When will I get my furniture?


Based on the weight of the shipment and the distance traveled, a pre-determined transit time guide has been established in order for the customer to plan their itinerary.


5. Do you have a weight restriction?


There is a minimum weight restriction concerning the packing, loading or transporting of household goods. It is dependant of your destination.


6. Do you pack and / or supply material & boxes?


Yes, Campbell Group does provide a complete packing and unpacking service, partial packing service or the customer may do their own packing. This gives the customer the benefit of choosing the type of service they require. Packing material and supplies can be purchased from our online store


7. Will my move be insured?

In the transporting of household goods, the customer has options as to their valuation protection needs. Minimal protection‚ whereby the shipment is set at a Released Value of $0.60 per lb. per item; which is no cost to the customer. Replacement Value‚ customer declares the value subject to Mayflower Van Lines and Campbell Group minimum Valuation formula. Example: $10.00 per lb. x the weight of the shipment (12,000 lb. x $10.00 Replacement Valuation is 120,000 @ the cost of .80 per $100.00 valuation = $960.00 charge to customer). You also have options for sets and pairs. Note: A shipment traveling to and from the United States are regulated under different methods, therefore ask your moving consultant for further details.

“I want to recognize the great job your team did with our move. It definitely exceeded our expectations and we truly appreciate it! I would like to thank the G.M. Mark, Ed in sales and Jacqueline who helped finalize the details, the packers, Jason and Jesse who were careful and efficient and the movers, John, Jason, Jesse and Connor who worked quickly and carefully on the move day. Everyone I dealt with at Campbell Bros were very professional and a pleasure to work with.” Ms. Vienneau

8. Who are you associated with?


The Campbell Group is a member of Mayflower Van Lines (Canada) Ltd. and Mayflower Van Lines Inc., USA.


9. How are vehicles shipped?


 Vehicles may be shipped via three different methods:

1. In the van with the household effects
2. Via rail
3. Road transport via open or covered car carrier.

We have a network of suppliers for this service. Ask your consultant.


10. Do you have storage facilities?


Yes, locally and affiliated agents can provide climate controlled storage facilities throughout Canada, United States and Worldwide. And container storage is also available in some areas.